Empowering Your Domain & Hosting Journey

Terms of Services

Chowa Web Host - Your Trusted Web Hosting Partner

Account Setup and Email Details:

At Chowawebhost, we ensure a seamless experience for our clients. Our account setup process begins immediately upon receiving full payment, with a thorough check of the payment balance before activating your account. To stay updated and ensure a smooth process, it’s vital to maintain an accurate and current email address on file. We prioritize transparency, and we send all hosting cPanel login details directly to your provided email address. Please be aware that providing false contact information may lead to the termination of your account.

Payments and Renewals:

When you choose our domain and hosting services, you’re investing in a prepaid service that guarantees reliability. Payments should be made in advance, and we offer various convenient payment methods, including Moneybookers, Payoneer, PayPal, bKash, mobile banking, and Bank Transfer. To keep you in the loop, we send renewal notices via email, typically between 1 to 15 days before the renewal date. We strongly recommend prompt renewal, as failure to do so may result in the suspension of your hosting and domain services. Please note that we cannot be held responsible for any data loss in such cases. For hassle-free transactions in Bangladesh, we encourage clients to choose bKash as it is the most convenient payment method available.

Late Payments:

We bill all accounts based on the activation date. To maintain uninterrupted service, it’s crucial to renew your service at least 5 days before the renewal date. Failure to do so will lead to the suspension of your account as of the payment end date. If renewal is not completed within 30 days after suspension, your account will be terminated. Rest assured, we provide a friendly email reminder 5 days before deactivation to keep you informed and updated.

Transfers:

Our dedicated technical team is always at your disposal to assist with transferring your website from another hosting provider to Chowawebhost. While it’s not our primary responsibility, we aim to make the transition as seamless as possible, ensuring the secure transfer of all your data from your old host to our platform. As a token of our commitment, Chowawebhost offers complimentary transfers, such as one account for shared hosting, 25 accounts for Reseller hosting, 50 accounts for VPS hosting, and 100 accounts for dedicated servers during the initial migration. Please note that additional transfer services may incur fees.

Content Not Allowed:

At Chowawebhost, we uphold strict content guidelines to maintain a secure and reputable hosting environment. We do not permit the following types of content on our servers:

  • Hacking-related content
  • Sexual content/adult content
  • IRC Scripts/Bots
  • Proxy Scripts/Anonymizers
  • Pirated Software/Warez
  • Hacker sites/archives/programs
  • Scripts that run cron jobs at intervals less than 30 minutes
  • Email Marketing Scripts

Backups and Data Loss:

Your peace of mind is important to us. We provide a courtesy backup service every Friday of each week. However, please be aware that Chowawebhost is not liable for files and data residing on your account. We encourage you to take responsibility for your files and data by maintaining appropriate backups. It’s important to note that backups will not be provided for accounts that have been suspended or terminated for any reason.

Cancellations and Refunds:

At Chowawebhost, we value customer satisfaction. During the initial 30 days of hosting service (Hosting only), if you find our services unsatisfactory, you may request a full refund. To facilitate a smooth process, please provide a detailed reason for your cancellation. If we are unable to address your concerns promptly, we will issue a full refund. However, in cases where clients violate our terms and conditions and are subsequently suspended, refunds will not be offered, even if a cancellation is requested and later rescinded when agreeing to continue using our services.